Website Design
Having successfully pitched, we began the process of developing a new website which would make it easy for customers to find the information they were looking for and easy for staff to manage and update.
We worked with North Devon Homes' Marketing and Communications team and studied their analytics to identify their users' priorities. Once the users' priority tasks were identified and the sitemap was agreed we began the process of sketching wireframes for the main pages. These wireframes were basically skeletons of the website without the flesh of the finished design, this process allowed us to quickly experiment and iterate on solutions to agree on how content should be laid out across different screen sizes.
Upon agreeing on the wireframes our web designers began to apply the visual polish, sending high fidelity proofs to North Devon Homes for final approval. The result was a bright and user-friendly interface that incorporates the charities vibrant new branding. The homepage features a full-width banner which can be used as a tool to draw tenants attention to important events and matters and these banners can easily be updated by staff at North Devon Homes.
The five priority tasks that we identified in the research phase of the project, including paying your rent and reporting a repair were given quick link buttons on the homepage so that users could quickly navigate to the relevant pages. The design is responsive so it adapts accordingly to the device/screen it's being viewed on ensuring that it's mobile-friendly.
Contractor Platform
The Contractor Platform was designed to simplify day-to-day operations for teams working across multiple properties and service requests. Through secure data imports and a centralised internal database, the system gives authorised contractors quick access to the information they need while on-site, reducing delays, duplicated admin and reliance on disconnected spreadsheets or paperwork.
Contractors using this portal can quickly, easily and safely access the data they need to complete any maintence or internal job required, saving hours on internal administrative tasks.
Alongside operational information, the platform also surfaces key property-specific guidance and compliance-related details in a clear, structured interface, helping contractors work more efficiently while improving communication between teams. The result is a faster, more streamlined workflow that supports both internal operations and service delivery.
Project outcome
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- Websites
- Systems & Automation
- Property & Housing
- Public Sector & Charity
- Drupal
Project overview
A bespoke Drupal website created for North Devon Homes alongside a seperate Contractor Platform which suplements the website with an intranet for contractors working for North Devon Homes making it seamless for them to quickly recall customer information
North Devon Homes is a registered charity which aims to provide affordable homes to people who need them. They manage and deliver housing services to over 3,100 homes throughout North Devon. We were approached to design and develop a new Drupal 8 website alongside a custom-built contractor portal that would improve operational efficiency, centralise key information and create a more seamless experience for both internal teams and external contractors.
