Customer communications & campaigns
Working closely with the Westward team, we design and produce a broad range of customer-facing communications, helping ensure important information remains clear, approachable and aligned with the organisation’s identity.
Projects have included information leaflets, customer newsletters, email campaign designs, infographics, signage and supporting marketing materials created for both print and digital distribution. Accessibility, clarity and consistency remain central throughout, particularly when communicating complex or sensitive information to a wide and varied audience.
Creative problem-solving & rapid delivery
Alongside ongoing communications support, Westward Housing Group regularly relies on our studio to respond quickly to time-sensitive campaigns, events and community initiatives.
Projects often require fast turnaround times, flexible thinking and practical production expertise, from outdoor event materials and awareness campaigns through to bespoke printed displays and customer engagement assets.
One example included the rapid design and production of a large-format interactive display piece for a series of community events, created within an extremely tight deadline. Working collaboratively with the client team, we developed a durable freestanding house-shaped installation designed to encourage engagement through handwritten visitor feedback and community interaction.
This responsive and solutions-focused approach has become an important part of our long-term partnership with Westward, allowing their team to move quickly while maintaining clear, engaging and professionally delivered communications.
Secure print & mailings
Alongside day-to-day marketing support, we also manage the design and production of complex personalised rent letter mailings and supporting customer communications.
These projects require careful handling of sensitive customer data, with compliant workflows and close attention to accuracy, security and production management throughout the process. By combining design, print production and fulfilment support, we help streamline communications while maintaining a professional and accessible experience for tenants and residents.
Long-term creative support
As part of our long-standing partnership with Westward Housing Group, we continue to provide flexible, creative and logistical support across print, digital and customer communications as requirements evolve.
Alongside campaign materials and day-to-day communications, we have also supported the organisation with brand guidelines and broader visual communication assets designed to maintain clarity and consistency across internal and external communications.
By combining creative design, secure print management and responsive ongoing support, we help Westward deliver important customer communications efficiently while maintaining a professional, accessible and consistent experience across a wide range of materials and campaigns.
Need help with an upcoming print project?
From booklets and brochures, to signage and stickers, we can help with all your print requirements. Get in touch with us today and find out how we can get the ball rolling on your next project.
- Property & Housing
- Graphic Design
- Digital Marketing
Project overview
A long-term design, print and digital partnership supporting communications for one of the South West’s leading housing associations.
Westward Housing Group provides affordable homes and housing services to communities across the South West. Having partnered with the organisation for many years, we continue to support their marketing and communications teams with a wide range of printed and digital materials designed to communicate clearly, accessibly and consistently across every customer touchpoint.
